Privacy Policy
How SoloCom Digi collects, uses, and protects your personal information.
Effective Date: January 1, 2025 | Last Updated: July 2026
1. Who We Are
SoloCom Digi ("we", "our", "us") is a digital marketing and web development agency based in Nagpur, Maharashtra, India. We operate this website to provide information about our services and to accept client enquiries. Our contact email is hello@abhishekgedam.com.
2. Information We Collect
We collect information in the following ways:
- Contact / Lead Forms: Name, email address, phone number, company name, website URL, and project details you voluntarily submit.
- Newsletter Subscription: Email address only.
- Server Logs: IP address, browser user-agent, referring URL, pages visited, and timestamps — collected automatically for security and analytics.
- Cookies & Analytics: We use Google Analytics 4 (GA4) to track aggregated visitor behaviour. GA4 cookies may collect anonymised usage data.
- CRM Records: If you become a client, we store business contact details, project scopes, invoice records, and payment history in our internal CRM system.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data under the following legal bases:
- Consent — for newsletter subscriptions and analytics cookies.
- Contractual necessity — to deliver the services you have engaged us for.
- Legitimate interests — to respond to enquiries and protect the security of our website.
- Legal obligation — to comply with applicable tax and financial regulations.
4. How We Use Your Information
- To respond to your enquiries and send proposals.
- To deliver contracted SEO, web development, and digital marketing services.
- To send marketing newsletters (only if you subscribed; you can unsubscribe at any time).
- To analyse website traffic and improve our content.
- To detect, prevent, and investigate security threats or fraud.
- To comply with legal and regulatory obligations.
5. Cookie Policy
We use the following categories of cookies:
- Strictly Necessary Cookies: Session cookies required for CSRF security tokens and authenticated admin sessions. These cannot be disabled.
- Analytics Cookies: Google Analytics 4 cookies (
_ga,_ga_*) that collect anonymous usage statistics. You may opt out via your browser settings or Google's opt-out tool. - Marketing / Preference Cookies: Google Tag Manager may load additional tracking tags subject to your consent.
6. Data Sharing & Third Parties
We do not sell your personal data. We may share it with:
- Google Analytics / Tag Manager — for anonymised usage analysis.
- Email Service Providers — to send transactional and newsletter emails via SMTP.
- Hostinger / Server Providers — our website is hosted on servers that process request logs.
- Law Enforcement — if legally required to comply with a court order or government request.
7. Data Retention
- Contact form submissions: Retained for 24 months unless you request deletion.
- Newsletter subscriptions: Retained until you unsubscribe.
- Client CRM records: Retained for 7 years for financial and legal compliance, then securely deleted.
- Server logs: Retained for 90 days for security monitoring.
- Analytics data: Retained per Google Analytics default retention policy (14 months).
8. Data Security
We implement industry-standard security measures including HTTPS/TLS encryption, CSRF token protection, SQL injection prevention via prepared statements, file upload validation with MIME type verification, bcrypt password hashing, brute-force login rate limiting, and HTTP security headers (X-Frame-Options, CSP, HSTS). Despite these measures, no internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Your Rights (GDPR & Applicable Laws)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
- Right to Restriction: Request that we limit processing of your data.
- Right to Data Portability: Request your data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, email us at hello@abhishekgedam.com. We will respond within 30 days.
10. Children's Privacy
Our services are directed to businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us immediately.
11. International Data Transfers
Our primary servers are located in India. If you access our website from the EEA or other regions, your data may be transferred to and processed in India. We take appropriate safeguards to ensure your data is treated securely and in accordance with this policy.
12. Links to Third-Party Websites
Our website may contain links to external sites such as client websites, LinkedIn, or Google. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.
14. Contact & Data Controller
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact: